Overview
Airport Engineer (Entry Level) - Dublin Airport
Role Purpose
ESP Global Services are currently recruiting a Self-Service (SSK) Kiosk Engineer to join our team at Dublin airport.
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7.
Responsibilities
You will be dedicated to maintaining the Self-Service Check in Machines that are located landside.
Carrying out regular routine and preventative maintenance as well as "floor-walking" on the range of self-service machines within the airport.
Ensuring printers and toners are clean and working, that there are no jams, that the machines are well stocked with paper for ticket printing and otherwise working and presented in an orderly fashion.
Respond to all customer incidents and service requests assigned by IT Service Desk and work to agreed SLA's.
Ensure ticket is updated with good quality notes and resolution detail.
Maintain a high level of communication at all times with both colleagues and provide timely updates to the customer and resolver teams so that progress against each individual incident can be updated as required
Manage all spares and Repairs,Ability to work independently to escalate as required and follow all procedures for major incidents /escalations and Logistics processes.
Requirements
1-2 years' experience in an IT support role
Good knowledge of current Microsoft Windows Desktop software
Understanding of network protocols, server hardware and configurations
Self-motivated with a willingness to learn and adapt to any new change or situation
Excellent verbal and written communication skills
Driving license is an advantage.
Shift patterns will be working Monday – Sunday - 5am to 5pm, 4 days on 4 days off ***** Hours
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