About Us
Hastings Insurance is a general insurance brokerage dedicated to providing tailored insurance solutions to businesses and individuals across Ireland.
Our focus is on delivering excellent customer service, fostering long-term client relationships, and driving growth through innovation and operational excellence.
We are seeking a skilled and proactive IT Systems & Support Specialist to join our team.
This role provides hands-on technical support, ensures reliable operation of our multi-office network infrastructure, and manages cloud-based applications used across the organisation.
The ideal candidate has strong troubleshooting skills, cloud administration experience, and a passion for improving IT efficiency and security.
Key Responsibilities:
Technical Support & Troubleshooting
Provide Tier 1 and Tier 2 technical support for both in-office and remote users.
Implement group wide IT management suite
Diagnose and resolve hardware, software, network, and connectivity issues across multiple locations (Mayo, Sligo, Galway, Dublin and Limerick).
Support office technology such as VoIP phones, printers, scanners, and other peripherals.
Cloud Infrastructure & Application Support
Manage and maintain cloud-based platforms (Microsoft 365/Azure, Google Workspace).
Ensure uptime and performance of cloud-hosted insurance applications (Applied Relay, Hubspot, etc.).
Oversee data access, file sharing, and backup systems within the cloud environment.
Cybersecurity & Compliance
Monitor and maintain endpoint protection tools (antivirus, EDR, MFA, etc.).
Enforce security protocols including password policies, encryption, and access controls.
Conduct routine security audits to ensure compliance with regulations.
Network & Systems Management
Oversee WAN and VPN connectivity for all offices and remote users.
Configure and maintain routers, firewalls, switches, and wireless access points.
Monitor network performance, uptime, and security alerts.
User Account & Access Management
Handle user onboarding/offboarding, including email and system access setup.
Maintain directory services (Microsoft 365/Azure AD with cloud sync).
Configure and manage Single Sign-On (SSO) integrations for enterprise applications.
Communication & Collaboration Tools
Administer Microsoft Teams or other collaboration platforms.
Provide user support and training on remote communication tools.
Documentation & Training
Create and maintain IT documentation (network diagrams, setup guides, incident logs).
Develop and deliver user training on cybersecurity, cloud tools, and remote access procedures.
Backup & Disaster Recovery
Manage automated cloud-based backup systems.
Test and maintain disaster recovery plans to ensure business continuity.
Vendor & Software Management
Liaise with software vendors and service providers for licensing and support.
Oversee updates and patching for critical business applications.
IT Project Management & Planning
Plan and execute IT infrastructure upgrades, office moves, and hardware deployments.
Evaluate new technologies to improve operations and efficiency.
Assist with IT budgeting and procurement planning.
Qualifications:
3+ years of experience in IT support, systems administration, or a related field.
Proficiency with Windows environment, Microsoft 365, and Azure AD.
Solid understanding of networking (TCP/IP, VPNs, firewalls, switches).
Experience with cloud services (AWS, Azure, or Google Workspace).
Familiarity with cybersecurity tools and best practices.
Familiar with group IT hardware controls/management
Strong problem-solving, documentation, and communication skills.
Job Type: Full-time
Pay: €50,******-€60,****** per year
Benefits:
Additional leave
Bike to work scheme
Company events
Company pension
Employee assistance program
Sick pay
Work Location: In person