Senior analyst, Product Integration — Mastercard
Overview
The Ethoca Product Integration team is looking for a Sr. Analyst, Product Integration. This role is for our EEMEA Team to support the expansion of our product suite. We are looking for a customer-facing implementation consultant to act as the main point of contact for customers during their technical onboarding and after the customer is live. Our ideal candidate is someone that is comfortable wearing many hats. You’ll be expected to spend roughly 50% of your time working on customer implementation projects and the rest of the time supporting technical queries from customers or internal teams. You will need to be fluent in English.
What This Role Looks Like Day To Day
Working with our customers over the course of their onboarding journey with us, from kick-off calls to configuring accounts and reviewing testing, you will be there to help them along.
Support live customers with account updates and their operations.
Review current business and customer processes; identify and recommend solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
Develop and maintain expertise on all internal systems, support and onboarding processes.
All About You
Have experience in implementing and supporting API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e., as a sales engineer, customer support, implementation manager).
Italian fluency (both spoken and written) is a nice to have
Enjoy interacting directly with customers; and learning about their business
Be quick on your feet – we move fast so you should thrive on learning and change.
Be a natural born project manager with a proven track record in handling multiple projects simultaneously. Know how to solicit requirements, build a plan, execute against it.
Have the flexibility to support international time zones for our global customer implementations and support.
Assets, But Not Required
Experience of having worked with APIs, SQL, and regular expressions
Prior experience and knowledge in payments
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
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