About US
Diacom Computer Telephony (Diacom) is a communication service company, which specialises in helping our customers deploy innovative, technically advanced solutions in Voice, Data, SAN/Storage and Cyber Security. These high-performance solutions offer excellent price/ performance ratios delivering exceptional customer value and thus providing our customers with a competitive advantage within the marketplace. Diacom is an indigenous Irish company that has been in business and profitable for over 25 years.
Who we are looking for
* Diacom is looking for a technically talented 1st line Windows Build Engineer with a focus on communication and customer service
About the Role
* Provide technical support by researching and answering questions, troubleshooting any problems, and maintaining IT estates
* Identifying problems, researching answers, and guiding clients through corrective steps in a timely fashion
* Improve client documentation and future technical issue resolution by writing and maintaining documentation
* Participate in development of training programs by identifying learning issues and recommending instructional language to the clients, as appropriate
* Improve system performance by identifying problems and recommending changes as they arise.
* Update job knowledge by participating in educational opportunities both independently and as requested by the company, and maintaining personal networks.
* Manage internal projects in a timely and efficient manner when requested or required by the company
About you
* Minimum of 2 years’ experience working in a similar area
* 3rd Level Diploma / Degree would be beneficial, not essential
* Working knowledge of Microsoft productivity suites
* Working knowledge of Active Directory and Exchange structures and administration
* Working knowledge of networking principals and VPN
* Working knowledge of file servers and print servers
* Hands on experience working with hardware troubleshooting and repairs
Why Work with us
As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive Diacom Group, including:
* Company events
* Company pension
* On-site parking
* Fantastic learning and development opportunities including further education/certifications
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