AI Specialist Role
We are seeking a skilled and detail-oriented AI Specialist to join our team. As an AI Specialist, you will play a critical role in investigating and resolving reported issues, enforcing clients' terms of use, and gathering data to improve the overall user experience.
Key Responsibilities:
* Investigate and resolve reported issues, including requests for account support or potentially abusive content
* Enforce clients' terms of use by monitoring reports of abuse on the site
* Stay knowledgeable about clients' products and community standards
* Use market-specific knowledge and insights to find scalable solutions to improve support for our community of users
* Gather, analyze, and utilize relevant data to develop ways to improve the user experience
* Recognize trends and patterns and escalate issues outside company policy to the global team
* Identify inefficiencies in workflows and suggest solutions
Required Skills & Qualifications:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment
* Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritize, solve problems, and work as part of a team
* Effective time management & prioritization skills
* Ability to consistently hit KPIs on time
Language Skills:
* Fluent in the Italian language on the near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region
* Advanced level of English (C1)
Benefits:
* Competitive salary
* Private healthcare
* Pension contribution
* 25 days of annual leave
* Extensive training and access to CPL's Wellness Program
* Tax Saver and Bike-to-Work Scheme
Why Apply?
* Chance to work within a multicultural and diverse team
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
* No shift rotations – fixed working schedule
* No previous experience required – full training is provided
*Minimum qualification is Bachelor's degree