Patients Accounts Officer Grade V Permanent Contract. Full Time Hours. The Patients Accounts Officer will be responsible initially for the day to day running of the office and staff, private health insurance claims, petty cash and cash book allocation. Principle Duties and Responsibilities: To ensure that the Patient Accounts Office is run in an orderly and efficient manner, liaise with the Patient Accounts Manager daily. To supervise the work of staff, ensuring all staff are familiar with all tasks performed in the office. To provide accurate and timely information to the Patient Accounts Manager and Hospital Management. To communicate with relevant internal staff and third parties. Processing of VHI & ILH claims from submission to payment. Bank lodgements. Provide cover for the Patient Accounts Managers leave and other staff members when required. Dealing with patient queries in the office or by phone in a professional manner. Cash handling and processing of cash/cheque and lodgements to bank. Ensure all records are updated and balance daily. Organization and smooth running of the Petty Cash function. Follow up of outstanding claims with consultants. Ensuring all relevant books and records, such as Cash Book, Petty Cash, Patient Accounts and other records are kept up to date. VHIIrish Life and other Health agencies: Processing VHI payment listing as necessary. Submission of VHI & ILH claims. Reviewing Pended claims, following up with consultants and third parties, copying medical notes to forward to insurers. Analysing rejected claims & referring for appeal. Eligibility Criteria Qualifications and/ or Experience Essential: Excellent Microsoft Office skills to include MS Word and advanced MS Excel. Strong numerical and analytical skills. Attention to detail. Previous financial experience. Knowledge of private health insurance requirements. Desirable: Excellent interpersonal communication skills. Knowledge of IPMS & Claimsure IT systems. Closing Date: 1pm on Tuesday, 17th June 2025. MUH reserve the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled. Mercy University Hospital (MUH) MUH is a growing voluntary hospital in the heart of Cork City. We have over 1,500 staff providing complex diagnostic, medical and surgical care through our inpatient, day patient, outpatient and emergency services. We are a teaching hospital, a centre of national and international excellence, and are renowned for our research and tertiary services. Providing 24/7 acute surgical, acute medical and critical care, MUH now has multiple sites across the city and continues to expand. We support staff development with approx. 100 promotions annually.We prioritise work life balance with 28% of our team working part time hours.We offer nationally agreed enhanced Salary Scales, Pension Scheme, excellent holidays, canteen, and Study Leave and Assistance.From Cardiac Care to Intensive Care, our varied specialist services offer real career choice to our team.And we live by our Core Values of Compassion, Excellence, Justice, Respect and Team Spirit. Skills: Accounts Experience Strong Excel Skills Medical Insurance Knowledge