Role Overview
This is a fantastic opportunity to develop your skills and knowledge as a Service Advisor. As an Apprentice Service Advisor, you will be the focal point of contact for customers requiring servicing or repair to their vehicles.
Key Responsibilities:
* Manage the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent customer service at all times.
* Manage all service telephone and walk-in enquiries on behalf of the dealership.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and agreement with the customer of the work to be carried out.
* Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
* Manage the handover and administration of Customer Service Vehicles.
* Explain the work carried out on vehicle ensuring customer full understanding and authorisation.
* Manage any necessary liaison with department manager regarding customer dissatisfaction.
* Follow up in line with dealership procedures.
Requirements
The following requirements must be met for this role:
* A full and clean Irish or EU driving licence and a full-time work VISA are essential requirements for this role.
* Impeccable appearance and well presented to work in a corporate environment.
* Good oral & written communication skills.
* Excellent organisational skills.
* Able to record accurately all relevant details.
* An ability to 'up sell' additional work / accessories.
* An ability to absorb and understand technical data and explain it to our customers as required.
Benefits
* Employment Assistance Programme.
* Industry-leading training and progression plans.
* Bike to Work Scheme.
* 20 days of Annual Leave.
* Life cover.
* Active Social Club.
* PRSA.