Want to make an impact? We offer that
Due to continued growth, we are currently hiring a Deskside Support Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.
Are you intrigued? Do you want to learn more?
A snapshot of your key responsibilities as Deskside Support Analyst would be:
* Act as the front-of-house support for end users, delivering high-quality, face-to-face customer service.
* Assist with mobile device setup, configuration, and data transfer—especially between iPhones.
* Provide basic troubleshooting for mobile hardware and software issues.
* Support asset management processes, including logging, tracking, and reporting on IT equipment.
* Maintain accurate records in Excel or asset tracking systems.
* Liaise with logistics teams to ensure timely delivery and setup of IT equipment.
* Escalate complex issues to senior team members or other IT support channels as needed.
Requirements:
* Basic understanding of IT and mobile technologies (iOS in particular).
* Comfortable with iPhone usage, settings, and basic troubleshooting.
* Proficient in Microsoft Excel and able to work with asset tracking or inventory tools.
* Strong communication and interpersonal skills; able to deal with users at all levels.
* Excellent organisational and time management skills.
* A proactive, problem-solving attitude and eagerness to learn.
* Previous experience in a customer-facing role is an advantage, but not essential.
So, are you ready to join our team?
It's important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.
Opportunity type:
Contract (to year end initially), Onsite, Cork