The purpose of this Receptionist role is to provide front-of-house service to customers in our Naas office, while also being the first point of contact on our phone lines and carrying out administration duties. This role provides first-class service to Arachas customers.
Role Accountabilities And Responsibilities
Activity Management:
* First point of contact for our phone lines, directing calls to the relevant parties
* Providing a high level of customer service to our clients
* Opening and distribution of post
* Administration duties
Customer Service:
* Friendly rapport with customers as the first point of contact for Arachas
* Welcoming of customers to the office location along with ensuring relevant documentation is completed on arrival
Team Collaboration:
* Collaborating with team members
* Working alongside a team to ensure the company objectives.
* Ensuring customer queries are directed to the relevant teams
Compliance:
* Ensuring all compliance standards are met
Requirements:
* Candidate must demonstrate the ability to work in a team environment.
* Strong communication skills are essential
* Possess a positive, can-do attitude with the ability to adapt to and embrace change
* Attention to detail.
* Possess the ability to manage deadlines and prioritise workload.
* The ability to prioritise workloads and adapt to unforeseen events.
* A good degree of personal organisation and a structured approach to time and resource management
Person Specification:
* Experience working in a similar role.
* Proficient in Office, including Outlook, Word and Excel
* Friendly and assertive manner on the phone
* Ability to develop relationships with insurers and clients.
* Willingness to learn and develop.
* Strong work ethic
* Commitment to ongoing professional development