At Glenveagh, we build more than homes—we build strong teams.
We are proud to be one of Ireland's Best Large Workplaces in 2025 and to hold the Gold Investors in Diversity Mark.
We care about creating a workplace where everyone feels respected, supported, and able to grow their career.
We offer great benefits, a friendly team culture, and long-term opportunities.
We are currently looking for a Customer Care Coordinator to join our Head Office team in Maynooth.
Key Responsibilities & Duties: Facilitate the customer care journey from point of completion through to the end of the warrantee periodCommunicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issuesRespond to all customer enquiries in a timely manner, deal with any customer complaints that ariseAccurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendorsLiaise with relevant site teams regarding raised issues, inform teams of recurring complaintsAssist the Senior Customer Care Manager to accurately maintain the defects tracker logOther adhoc duties as required by the companyCapability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologiesSignificant experience in a customer care position where you have been managing a high volume of both customer queries and complaintsStrong IT skills including MS Office.
Experience using Zendesk would also be an advantage for this roleExperience within the construction/property industry would also be a bonusExcellent communication skills are a must for this role - face-to-face, via phone, via email/live chatOur Values Collaborative:Proven ability to work effectively within a team environmentCustomer Focused:Strong problem-solving skills with a customer-first mindsetSafety First: Committed to maintaining a safe and inclusive working environmentCan-Do:Proactive and solution-oriented mindset with a willingness to go the extra mileInnovative:Open to new technologies and methodologies to enhance efficiency and effectivenessCompetitive salary in one of Ireland's fastest growing PLCs with regular compensation reviewsPerformance related bonusComprehensive health insurance for you and your dependentsContributory pension schemeTax saver travel and bike to workPaid volunteering daysContinuous Professional development (CPD) programme & fundingEmployee Assistance ProgrammeLong term illness coverPeace of mind with life assuranceFamily friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leavesEmployee committees - Employee Network Groups, Sports and Social, Great Place to WorkAn exciting Wellbeing Programme with events and activities running throughout the year both online and in-personGlenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community.
If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting ******.
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