Our client is seeking an experienced Deputy General Manager to take full responsibility for the day-to-day operations of a busy city-centre hotel. This senior leadership role involves overseeing all departments, ensuring profitability targets are met, quality standards are maintained, and exceptional guest service is consistently delivered.Role Overview:Reporting to the General Manager, you will lead Heads of Department and Duty Managers, driving operational excellence, cost control, and staff development. You’ll act as a key decision-maker, supporting strategic initiatives while keeping service delivery at the highest possible standard.Key Responsibilities:Oversee daily hotel operations, ensuring departmental efficiency and service qualityAudit and improve guest satisfaction, cost control, and operational processesManage rosters, payroll, and HR compliance in partnership with the HR teamMentor and coach Heads of Department to deliver strong team performanceChair or attend weekly management and sales meetings as requiredMonitor and control departmental budgets, costs, and stock levelsEnsure all Health & Safety audits, training, and compliance are maintainedDrive sales and marketing initiatives, including events, conferences, and promotionsUphold brand standards across guest services, food & beverage, and accommodationRespond to guest feedback and ensure consistent delivery of exceptional serviceSupport training, performance reviews, and development planning for all teamsRequirements:Proven experience in a senior hospitality management role (Deputy GM, Operations Manager, or equivalent)Strong leadership, communication, and organisational skillsExperience in budget management, cost control, and operational planningAbility to manage large, diverse teams across multiple departmentsSound knowledge of HR, Health & Safety, and hotel systemsCommercially minded, with a focus on revenue growth and guest satisfactionFlexible approach and ability to work in a fast-paced environmentBenefits:Competitive salaryRelocation assistanceCompany pension schemeDeath in service benefitEmployee referral bonusFriends & family discounts across restaurants and hotelsPaid training (internal and external)Access to trained Mental Health First AidersStaff social and wellbeing eventsService recognition awardsMeals on dutyAssistance with Leap Cards
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