Pensions Administrator Job Description We are seeking a highly skilled and experienced Pensions Administrator to join our team.
The successful candidate will be responsible for providing administrative support to our brokers and sales team, as well as making regular contact with a panel of brokers to ensure they have accurate and up-to-date information on all their cases.
Main Responsibilities: Deliver excellent customer service when dealing with varied and complex enquiries from brokers and policyholders.
Maintain and continuously improve policies and procedures for the provision of service administration tasks.
The ideal candidate will have experience in processing queries on pension products, QFA qualification or working towards it, APA at a minimum, previous customer service experience, ability to meet deadlines/SLAs, excellent communication skills.