We are presently recruiting for a Service Advisor for our clients, a main car dealer in In County Cork. As a Service Advisor, you will work in a very established team, be point of contact with customers and offer technical assistance and guiding customers through warranty or service processes and book vehicles in for service and repairs. This is a full-time position, based right on the Kerry / Cork border and within easy commute of.
Responsibilities:
1. Control and manage the front service counter, greet customers.
2. Offer excellent customer service from checking in to return of their vehicles.
3. Be point of contact for customers booking vehicles for service work.
4. Resolve customer issues regarding vehicle problems and repair timeline.
5. Generate documentation relating to customer bookings.
6. Agree cost and timelines with the customer.
7. Hand over vehicle to the customer and explain any issues relating to the work/future work required.
8. Invoice and collect payment from customers for services completed.
9. Maintain customer records and enter data into computer database.
10. Maintain Accurate recording of stock into and out of system.
11. Supplying accurate and detailed parts quotations
12. Manage aftersales administration, including processing of warranty claims when required.
Skills and qualifications:
13. 1+ years previous experience in a similar role
14. Possess strong organisational skills and an ability to structure workload efficiently.
15. A full and clean driving licence is required.