Job Title: Customer Care Executive Responsible to: BDC Manager Main Purpose of Job:We are currently recruiting for a Customer Care Executive within the Business Development team in Volkswagen Sligo on a full-time capacity, Monday to Thursday 9-5.30pm and Friday 9-5pm. This role is based in a small Call Centre environment. The role:The successful candidate will be required to work as part of the Business Development team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually meeting targets. The role involves working closely with team members and other departments across the Group, which include Services, Parts and Sales teams. Role Responsibilities:Focus on delivering a premium customer serviceAchieve daily, weekly, monthly sales targetsInputting data onto Kerridge (CRM) systemInbound and Outbound callingAftersales Customer follow up callsDirect any follow up calls to the correct departmentUnderstanding the customers needs and offering services to match thisLiaise with relevant teams to ensure customer needs are metAd hoc duties during busy periodsThe person:Skills and Competencies:Minimum of 1-year experience in a customer service role, Telesales experience is advantageousMinimum level 4 Including Leaving Certificate/Leaving Certificate Applied/Vocation ProgrammeExcellent communication skillsExcellent phone etiquetteProficient in Microsoft Office Package (Word, Excel, Email)Fluent in EnglishAbility to work as part of a teamPrevious target driven telesales experience is a distinct advantage.