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Service Delivery Manager – Cybersecurity (Hybrid, Dublin)
Location: Hybrid – 3 days onsite (parking available)
Start date: ASAP | Contract: 6–12 months or fixed term available
We're looking for a Service Delivery Manager to join a fast-growing security practice within a leading technology organisation.
This is a key role in a dynamic and collaborative team, where you'll play a central part in supporting and developing the cybersecurity service delivery function. While not deeply technical, this position involves working closely with technical experts and managing cross-functional service operations.
What you’ll be doing:
* Overseeing the delivery of SOC services and managing customer expectations
* Acting as the main point of contact for cybersecurity incidents and service queries
* Scheduling and reporting on team capacity and utilisation
* Supporting small project setups (larger projects handled by PMO)
* Running service reviews and presenting performance metrics
* Supporting documentation, reporting, and process development
* Engaging with internal teams and clients to ensure high service quality
We’re looking for someone who:
* Has proven experience in IT service delivery, cybersecurity, or SOC operations
* Is a confident communicator and strong relationship-builder
* Is organised, detail-oriented, and comfortable managing multiple priorities
* Has a customer-first mindset and thrives in a collaborative environment
* Certifications like CISSP, CISM, ITIL, or ISO 27001
* Experience in the IT services sector
* Strong Excel and MS Office skills (Power BI a plus)
* Exposure to project management
* People management or team coordination experience
If you're ready to make an impact in a growing cybersecurity function, we’d love to hear from you. Let’s connect and send your CV over to Katie.cowzer@realtime.jobs
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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