Stores Retail Assistant - Dromalour CO-OP Store, Kanturk, Co.Cork
We are currently recruiting for a Stores Retail Assistant to join our team at the Dromalour CO-OP Store, Kanturk, Co.Cork.
Key Responsibilities:
1. Act as the first point of contact for all customers within the store and at the counter.
2. Demonstrate positive customer-facing behaviours, demeanour, and attitude with an emphasis on creating sales.
3. Understand and carry out the GRN process for goods inwards.
4. Utilise lean principles such as 5S to ensure all stock is properly stacked and located within warehouses and the yard.
5. Report any under/oversupply of stock to management.
6. Record all damaged goods to facilitate rebates from North Cork Creameries where applicable.
7. Participate in weekly team meetings to discuss issues related to the yard and stores.
8. Contribute to stock control counts and liaise on all aspects of stock management across the site.
9. Maintain knowledge of goods deliveries to farms, including preparing dockets and picklists.
10. Advise customers on product options available in-store and in the yard.
11. Refer customer complaints to the appropriate personnel.
12. Follow store lockup procedures, including safeguarding keys and alarm codes.
13. Keep store and yard areas clean and tidy to prevent slips, trips, and falls.
14. Adhere to health and safety legislation, including manual handling, PPE usage, and safe forklift operation.
15. Continuously upgrade relevant skills, such as CORE software for point of sale and e-procurement.
16. Perform any other duties as assigned by management.
Key Requirements:
* Knowledge of agricultural products is essential.
* Excellent customer service skills to ensure a positive customer experience.
* Good personal presentation and appearance, including wearing North Cork Creameries branded clothing and PPE.
* IT skills are highly desirable due to the role's computer-based tasks.
* Self-motivated, methodical, and well-organized.
* Excellent telephone manner.
* Strong communication and interpersonal skills, both verbal and non-verbal.
North Cork Creameries is an equal opportunities employer.
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