Job Title: Leisure Centre Manager
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This is an exciting opportunity for a skilled and motivated professional to lead our dynamic Leisure team at the Shearwater Hotel & Spa. As a key member of our management team, you will oversee the efficient and effective operation of the Leisure Centre, ensuring a high standard of customer care, team leadership, and facility management.
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Key Responsibilities:
* Maintain the highest standards of presentation and hygiene across all areas of the Leisure Centre.
* Promote a positive and professional working environment within the team.
* Provide strong leadership, ensuring all team members follow hotel policies relating to customer service, uniform standards, and operational procedures.
* Communicate clear operating standards and ensure consistent implementation across the department.
* Deliver outstanding customer service to all guests and members.
* Monitor and manage stock control procedures efficiently.
* Actively promote and support membership sales, ensuring all enquiries are handled promptly and in line with sales targets.
* Organise and lead regular team meetings and training sessions.
* Develop and manage a calendar of events, encouraging member engagement and participation.
* Implement and maintain accurate systems for monitoring memberships, usage, and renewals.
* Encourage guest feedback and lead improvements based on suggestions and insights.
* Collaborate with senior management to meet monthly performance targets.
* Oversee departmental budgets and monitor overheads to ensure financial targets are achieved.
* Ensure full compliance with Health & Safety regulations within the Leisure Centre.
* Take on additional duties as required by the Hotel Manager.
* Proactively seek opportunities for personal and professional development.
Required Skills and Qualifications:
* A nationally recognised Fitness Instructor qualification (e.g., NCEF, ITEC, NCEHS).
* In-date Occupational First Aid qualification with AED certification.
* Pool Plant Room certification and previous experience managing a plant room.
* Valid Lifeguard qualification.
Employee Benefits:
* Complimentary on-site parking.
* Subsidised meals during shifts.
* Exclusive staff rates at Comer Group Ireland hotels, spas and leisure centres.