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* Lead the complaint handling process - receiving, registration, answering, and facilitating investigations, ensuring all necessary information is gathered and documented.
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* Advise on CAPA through coordinating with QMS, Product and Process teams, and Production departments to address and resolve complaints effectively.
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* Update and prepare Quality Performance reports, including KPI trending on customer complaints.
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* Main customer contact person for strategic partners and key customers, responding to requests from customers such as customer questionnaires in a professional and commercially focused manner.
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* Delivering proactive support to NPD and Sales on quality and food safety matters.
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* Approval of product specifications ensuring alignment with customer specifications, raw material specifications, and production capabilities.
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* Approval of suppliers and participating in the supplier evaluation process.
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* Ensuring alignment between customer specifications and product test programs on a micro level to ensure precise adherence to customer requirements in the product testing phase.
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Quality Focus:
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You will create and implement best practice policies, processes, and procedures to aid and improve business performance. You will ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of customer complaints and targets.
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You will evaluate challenges faced by the department and take action to mitigate risks and develop opportunities. You will contribute to the HACCP & Food Safety Management System by being an active member of the Food Safety HACCP team and attending review meetings of the Food Defence Team (TACCP & VACCP).
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You will be an active and participating member of the product recall/withdrawal team.
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Requirements for this Role:
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You should have at least 2-3 years' experience in a quality role in the food industry. Experience of working in a fast-paced factory environment is required.
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Experience in a customer role would be beneficial. Experience in the meat industry is an advantage, as is experience in understanding microbiology. Auditing experience is also an advantage.
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Qualifications:
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A formal 3rd-level qualification in food science/technology, food engineering, or a related discipline would be beneficial.