Clerical Officer Grade IV, Accounts Department2 Year Fixed Term ContractBon Secours Hospital Cork is currently accepting applications for the full-time role of Clerical officer Grade IV, Billing & Accounts. Job ProfileTo participate in the efficient operation of the Revenue Cycle – Credit Control function within the Hospital in a supervisory and operational capacity.To deputise for the Clerical Officer Grade V, in his/her absence, while at all times ensuring the efficient running of the department.To assist in the review of overall debt outstanding to the hospital with the aim of reducing DSO as well as minimising the impact on the bad debt provision.Oversee the management of patient accounts ensuring follow up for the timely collection of outstanding balances.To review insurer payment reports ensuring appropriate and timely action to be taken to follow up on part settled/ pended / rejected claims.In liaison with the Clerical Officer Grade V draw up a staff training programme for all aspects of the clerical function and be instrumental in the development and implementation of induction for new clerical officers.Ensure each member of the team will be trained to become competent in all areas in order to provide cross cover through the development of SOP's for all Credit Control processes.Carry out ad-hoc projects/duties that may be assigned by site lead.The role includes co-operating with other hospital departments to ensure invoicing and claims are processed accurately and efficiently.To adhere at all times to Hospital policy, procedures and protocolEstablish and maintain adequate controls in relation to payments, receipting, cash collection and lodgement to the bank for same.Establish and ensure that correct protocols are observed when dealing with patients, other staff and the public and encourage staff to deal with all queries, both internal and external, in a courteous, efficient and respectful manner.To ensure that any complaints/queries in relation to fees etc. are dealt with professionally in line with Best Practice and the Bon Secours Core ValuesPerson Specification - Essential RequirementsHold a relevant secretarial/business qualification and have achieved an excellent level of proficiency in sameSupervisory / Line Management experience would be desirableHave excellent interpersonal, communication and organisation skills and have the ability to work on his/her own initiativeHave previous experience in a similar roleEnjoy working in a busy environment, have advanced administrative skills as well as strong attention to detail with an ability to work to strict deadlines.The ability to handle sensitive and confidential information and have a proven track record in providing excellent customer service.Closing date for applications is Wednesday 26th of November 2025How to apply: Applications for the above post are to be submitted online to Mandy O'Sullivan, Talent Acquisition Specialist. To be considered for this role you will be redirected to our careers page where you can upload your resume. Not all fields in the application process are required to submit your CV successfully. Please ensure you have received a notification that your application is submitted.Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process. If you require any assistance, please contact Join us in our mission to provide exceptional care to the community of CorkBON SECOURS HEATH SYSTEM IS AN EQUAL OPPORTUNITIES EMPLOYER.