Job Title: Branch Manager
Location: Galway City
Working Model: On-site (five days per week)
Abrivia are currently recruiting for a Branch Manager to join our client on a fixed-term contract. This role will oversee a small but busy branch operation, managing a team of experienced and junior insurance representatives while ensuring high standards of customer service and operational performance.
The successful candidate will step into a key leadership position during a maternity leave period, taking responsibility for day-to-day branch management, staff support, and local customer engagement. This is a hands-on managerial role suited to someone with strong people leadership skills, APA Personal & Commercial qualifications, and experience working in a customer-focused office environment.
Your Role
* Lead and manage the branch team, including two senior and two junior insurance representatives.
* Oversee the delivery of branch performance targets, customer service standards, and operational efficiency.
* Manage branch procedures, including opening/closing responsibilities as a keyholder.
* Coach and support team members to enhance skills, performance, and service levels.
* Ensure compliance with regulatory requirements, internal policies, and day-to-day administrative processes.
* Engage with local businesses and community contacts to maintain branch visibility.
* Manage expense processes, mileage claims and general branch oversight, reporting to the Regional Manager.
* Contribute to branch activity planning and local market presence as needed.
Your Skills
* APA-qualified in Personal and Commercial insurance (or equivalent MCC requirement).
* Minimum of five years' experience in a similar supervisory or management role (insurance not essential).
* Strong people-management capability with a track record of supporting team performance.
* Full, clean driving licence required.
* Confident handling operational responsibilities including process implementation and branch administration.
* Excellent communication, organisational and problem-solving skills.
* Proactive leader comfortable representing the branch at local events or community engagements.
Should this position be of interest to you please call Jordan at Applications are in strict confidence.