Overview
We are delighted to announce the position of B2C Service Desk Representative within the Service Delivery Department. This role is a temporary Fixed Term Contract based in our Support Office in Sword until the end of January 2026.
The role involves responding to customer queries via case management tool and phone, handling B2C order exceptions, and escalating to management where necessary. All case work within the Service Delivery Team should be addressed in accordance with the agreed Service Level Agreement (SLA). Daily tasks are assigned by the team lead and manager along with any other tasks relating to B2C services.
Responsibilities
* Respond to customer queries through the case management tool and via phone.
* Handle customer complaints and escalate to management when necessary.
* Manage B2C order exceptions.
* Ensure all cases owned by the Service Delivery Team are responded to according to the SLA.
* Perform daily tasks as directed by the team lead and manager.
Candidate Profile
* Knowledge of B2C Sales Order Management and Fulfilment
* Excellent relationship-building skills
* Knowledge of Microsoft AX
* Exceptional time management and organisational skills
* A problem solver with a drive for prompt resolution
* Strong Microsoft skills
* Goal oriented and self-motivated
Skills
* Customer Service
* Attention to detail
* Problem solving
Seniority level
* Entry level
Employment type
* Contract
Job function
* Other
Industries
* IT System Operations and Maintenance
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