Our client, a leading global ICT service provider is recruiting for a
Customer Support Engineer
to join their business in
Ireland.
Position Title:
Contracting
Position Type:
Contracting
Start Date:
ASAP
Location:
Dublin, Ireland
Contact:
Alen Lalic |
Responsibilities:
The 5*8 hour L1 service provider picks up the phone from Customer
Guide customer to collect information and log according Client engineer require
Assist to create the ticket for customer according procedure of Client
Provide first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.
Troubleshoot and resolve customer issues including installation, commissioning, operation, and maintenance.
Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure.
Record and analyze technical cases, summarize common issues, and contribute to the creation of knowledge base documents.
Assist in product acceptance testing, firmware updates, and remote configuration when required.
Support partners, installers, and end users with professional technical guidance, ensuring customer satisfaction and safety compliance.
Requirements:
French and English are mandatory
Effective phone call handling skills and able to handle complains properly
Experience with customer support and service orientated
Electrical Engineering, Power Systems, Renewable Energy, or related technical field.
Computer use skills (Microsoft Office and other, mainly web based applications)
2+ years of experience in PV inverter, battery storage, UPS, or power electronics service/maintenance preferred.
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