Overview
Implementation Consultant
Location: Dublin
General Scope for the Role
This is an exciting role which gives the successful candidate the opportunity to interact with our customers on varied projects globally.
The role involves implementing the AIMS product for Quest's clients.
The initial training period will be with our experienced implementation team on actual project rollouts.
The successful candidate will then work on a variety of projects, as either part of a team or lead smaller implementations.
There is great potential for learning and growth in this position with transition to a support role possible after the initial training period.
Over time experienced Implementation consultants take on significant Pre-Sales and Project Management responsibilities.
Responsibilities for Implementation
Configure AIMS to meet clients requirements
Re-configure new schemes / changes in existing clients
Client consulting and advice
Client training and coaching
Produce project specific documentation
Specify change control requirements
Identify and report any issues in AIMS
Have regular update meetings internally and with clients
Some travel to customer sites will be required (Europe and Asia)
Respond to issues raised by clients through our ticketing system during the implementation
Provide assistance to support staff in diagnosing and rectifying issues
Mandatory Skills & Experience
3rd level qualification in IT or related field
Ability to organise their own work and drive customer work when needed
Excellent communication skills in English, both written and verbal
Excellent attention to detail and ability to drive tasks through to completion
Must be a team player
Good understanding of databases, SQL and Web-based technologies
Good presentation skills
Desirable Skills & Experience
Previous experience in a similar role an advantage
Dutch or German language skills
Experience in a customer-facing role
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