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Join to apply for the Technical Account Manager (German) role at Rippling About Rippling
Rippling gives businesses one place to run HR, IT, and Finance.
It consolidates workforce systems like payroll, expenses, benefits, and computers, allowing management and automation of the entire employee lifecycle in a single system.
Based in San Francisco, CA, Rippling has raised $1.4B from top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock.
It was named one of America's best startup employers by Forbes.
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All official communication will only be sent from @Rippling.com addresses.
About the Role:
Rippling seeks a passionate, customer-centric Technical Account Manager (TAM) to support and scale our growing customer base in EMEA.
You will partner with customers to understand their needs, demonstrate Rippling's solutions, and promote product adoption.
Responsibilities include nurturing customer relationships, ensuring success, and fostering loyalty.
This role is ideal for a self-starter who enjoys solving complex challenges in a fast-paced environment.
We are hiring for candidates in Dublin, Ireland (3-day hybrid), London, UK (3-day hybrid), or Germany (fully remote) .
What You'll Do: Ensure customer satisfaction and retention within your portfolio.
Serve as a SME for German-speaking customers, advising on Rippling's products.
Gather feedback from EMEA customers and advocate internally.
Drive adoption of features, new releases, and best practices.
Manage and resolve high-priority customer issues promptly.
Act as the primary contact for EMEA customers, handling inquiries and escalations.
Work with customers to optimize HR, payroll, benefits, and IT workflows.
Develop deep knowledge of Rippling's product suite for tailored solutions.
What You'll Need: Fluency in English; German language skills are preferred.
3+ years in a customer-facing SaaS role, ideally in technical account management.
Experience with payroll and HRIS or HR/HCM SaaS platforms is a plus.
Proven ability to manage a scaled customer portfolio and build relationships.
Excellent time management and problem-solving skills.
Strong communication skills, both written and verbal.
Flexibility and adaptability in a dynamic environment.
Willingness to collaborate cross-functionally to meet customer needs.
Additional Details: Seniority level: Mid-Senior level Employment type: Full-time Job functions: Customer Service, IT, Project Management Industry: Software Development #J-18808-Ljbffr