Customer Onboarding Manager
We are a global team dedicated to helping businesses hire anyone, anywhere easily. Our unified culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world. We aim to build the best platform to make that a reality.
Our market-leading technology and expertise are crucial to the platform's success. We deliver the best products and features in our space enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. We see a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire onboard manage pay and scale at full speed. We foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
What you will do:
* Develop a team of Implementation Managers through hands-on coaching and mentorship.
* Drive the HCM Data Migration Methodology and processes for new customers.
* Successfully resolve customer escalations for maximum satisfaction and positive relationships.
* Drive customer adoption of key features and best practices.
* Continuously evaluate improve and streamline internal processes for increased simplicity and efficiency.
* Support hiring & onboarding of new Implementation Managers.
* Track monitor & continuously improve performance on key metrics & KPIs.
* Collaborate cross-functionally with Sales Technical Account Management and Support teams to create a seamless customer journey.
* Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.
What you will need:
* 5+ years of SaaS experience in professional services or implementation.
* 3+ years of HR implementation experience.
* 3+ years of Data Migration / ETL experience.
* 2+ years of professional experience leading a team passion for supporting and guiding a team's growth career progress and job performance.
* Relentless prioritization and time management.
* Unwavering energy to help your team and your customers.
* Strong attention to detail and ability to solve complex interdependent problems.
* Flexibility to scale and adapt to changing organizations and responsibilities.
Total Rewards:
We believe our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits rewards and perks our total rewards programs reflect our commitment to inclusivity and access for all.
Bonus Points if:
* Experience working with clients and team members from multiple countries and across multiple time zones.
* Experience working on a remote team.
* Experience working at a high-growth start-up or scale-up.
* Fintech or HR tech experience.
* Multi-lingual abilities.