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Morris's Builders Providers are looking for a Retail Manager to join our Shop Floor Management team to manage the day-to-day duties within business.
This involves the responsibility of all related operations, from supply ordering to stock control and warehousing, along with managing our team and providing excellent customer service.
You will report directly to the CEO.
This is a full time position and you must be available to work Sunday to Saturday inclusive.
Duties:
Direct management of employees while managing the day-to-day tasks, communicating these tasks through follow up and control to an acceptable completion, manage breaks and be cognisant of cover regarding rosters, holidays and days off.
Constant communication with your team by providing direction, support and feedback.
Assisting and training the team to deliver quality service, training the team on the acceptable company standards of packing, picking and presentation.
Undertake training as may be required.
Manage our service in the retail and trade department and lead and champion customer service standards to maximise the return in sales and margin.
Develop and maintain a good working relationship with existing customers offering a very high level of customer care and attention to detail.
Assist on all counters, processing Cash/Account counter sales, provide excellent customer service for key account holders.
Assist with instore promotions, sales days, trade shows, etc.
Liaison with other managers to improve the performance of the company and procedures including management cover for other departmental managers.
Manage and monitor the business and adapt to any changes that may arise.
Responsible for stock control, movement, product presentation, display pricing, storage and supply; maintaining supplier listings and stock availability.
Work closely with the buyers, assist with new product selection through communication with suppliers and updating yourself with market trends, keep up to date with industry standards and building regulations.
Be a team member in carrying out the process and supporting colleagues.
Assist with stock takes as required throughout the year.
Constant communication with colleagues on planning and efficiency.
Policy and system management.
Manage Health & Safety and that of your team.
Set and maintain the standards of cleanliness required by the company.
Carry out other ad hoc duties as required from management.
Person must be proactive and willing to suggest improvements while showing initiative.
Experience
Ideally experienced in leading and managing a team within a high-volume retail space.
Ideally minimum of 5 years of relevant experience is highly desirable.
Strong communicator with the ability to articulate messages clearly, listens to others, and engage people in the message being communicated.
Good stock control knowledge is essential.
Strong people management skills are essential.
Good coaching and leadership skills a bonus.
Must be efficient with a proven track record in meeting deadlines.
Person must be proactive and willing to suggest improvements while showing initiative.
Excellent attention to detail.
IT literate - proficient in Word, Excel and other MS office products.
Excellent organising and leadership commercial awareness.
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