Description
An excellent opportunity has arisen to join our Front Of House team at the exclusive 5 star Lyrath Estate Hotel as a Receptionist on a part time basis (24 hours per week).
The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.
The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations.
The role requirements
* To be familiar with the days business, including arrivals, departures and special requests.
* To offer guest services such as wake up call, newspaper etc.
* To check guests in and out in a friendly and efficient manner
* To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
* Maximise sales through up-selling, using incentives and promotions
* Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
* Ensure prompt resolution of customer complaints
* Ensure all enquiries and requests are dealt with efficiently and promptly.
* Have a full knowledge of all bedrooms, their location and what they consist of.
* Allocation of arrivals for next day’s business.
* Knowledge of local amenities and local transport.
* Be available to work 5 out of 7 days.
The ideal candidate will possess
* Strong command of the English Language
* Basic computer skills are essential while a working knowledge of Hotsoft is desirable.
* Experience in hospitality would be beneficial but not essential.
* Excellent Customer Service
* Welcoming friendly personality and manner
* Ability to prioritise and organise work
* Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
* Ability to work in a fast-paced busy environment.
What we offer you in return
* Complimentary meals while on duty
* Complimentary car parking on site
* Discounted Employee Accommodation Rate
* Discounted Friends and Family Rate
* Discount on food if dining in the hotel
* Discount on all Spa treatments
* Employee Referral Programme
* Discounted Gym Membership
* Christmas Savings Scheme
* Educational Assistance Programme
If this sounds like your ideal next role, we look forward to hearing from you.
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