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Customer service and sales support

New Ross
Glana Controlled Hygiene Limited
Service
Posted: 17 October
Offer description

Glana is a trusted and established provider of Hygiene, Workwear and Safety products, serving businesses across a range of industries.With a range of our own brand products INTENSIVE and Tirim Luxe and systems together with many leading Industry brands such as Dassy, Tricorp, TWT Systems, Hillbrush, Brook Tavener, Chaud Devant, Araven, DeBuyer and many more.We pride ourselves on delivering high quality products and exceptional customer service, helping clients maintain safe, clean and professional working environments.Our in-house branding provides our customers with bespoke corporate looks with workwear and signage.Together with our partners Toolflex we are developing our ShadowWalls business" EVERYTHING IN ITS PLACE"KEY RESPONSIBILITIESHandle Incoming customer enquiries via phone, email and web in a timely and professional manner,Provide accurate product, service and delivery information and assist customers in placing orders.Maintain and update customer records n the CRM SystemCoOrdinate with internal team ( Logistics, Sales, Branding, Accounts ) to ensure seaml;ess order fulfilment.Generate Sales Reports and customer Data Insights for the sales team.Assist with quotations, pricing queries, Service Route Planning and all aspects of After sales Support.Support Marketing campaigns and follow ups when needed.Contribute to a positive team environment by being friendly, solution focussed and ensure above all that our customers are Happy.Key RequirementsStrong Working Knowledge of Microsoft Office Suite.Excellent verbal and written communications Skills.Friendly Outgoing personality with a customer first attitudeHigh Attention to detail, ability to multi task, and problem solving skills.Ability to work independently as well as a part of a collaborative Team.Job Type: Full-timePay: From €27,000.00 per yearBenefits:Employee discountEducation:Leaving Certificate (required)Experience:Customer Focus: 1 year (required)Language:English (required)Work Location: In person

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