Technology operations senior manager

Career Category Information Systems Job DescriptionAs a member of the ADL Technology Team, this role will support critical systems running automated laboratory and manufacturing processes. Lead the deployment and execution of business and technology strategies to drive operational excellence, innovation, and transformation across a complex manufacturing environment. The role combines strategic planning, advanced technology integration, and focused user adoption to deliver measurable business outcomes.ResponsibilitiesEffectively manage relationships with Technology service owners, business partners, enterprise service partners and deliver L2 support services to customers.Collaborate in the development and implementation of strategies for coordination of site installations of Amgen's corporate managed computing systems.Create collaborative relationships with corporate and remote site Technology groups to harmonize practices and support.Drive operating model transformation to optimize delivery of mission‑critical technology operations.Accelerate value while de‑risking delivery.Deliver improved service availability, enable technology modernization programs, process automation, and foster a culture of agile innovation to enhance technology service delivery and manufacturing competitiveness.Refine the technology strategy and roadmap for the site in alignment with the key operations drivers of reliability, efficiency, agility and differentiation.Deliver results through integrating advanced technologies and operating model optimisations including portfolio management, service management, reliability engineering, and scaled agile.Support the development and implementation of an overall technology systems strategic plan for the site, evolving performance metrics and governance frameworks to enhance KPIs, through monitoring the progress and delivery accountability of organizational objectives.Evolve the technology demand intake management process, deployment / user adoption, implementing governance, program management, metrics, and systems to ensure strategic customer objectives are successfully delivered.Embed user feedback loops and education programs to ensure new capabilities are trusted, intuitive and impactful.Lead cross‑functional customer technology adoption initiatives and delivery of efficiencies (Generative AI, advanced data analytics, machine learning, artificial intelligence, IoT, modelling and simulation, virtual and augmented reality, advanced vision system, digital twins, observability, process automation) to improve productivity, enabling velocity and scale to meet rapid factory expansion in coordination with stakeholders.Act as the bridge between technology projects and technology operational execution, translating objectives into actionable plans.Collaborate with the various Technology organisations in Amgen which are critical to the effective use of technology.Build and maintain strong collaborative partnerships with internal stakeholders, global consultancies and suppliers.Deliver clear, data‑driven reporting on initiative progress, value realization, technology risks and posture.Become a trusted partner with groups such as Production Management, Quality Assurance management, and various support organizations, fostering transparency and working to identify critical business issues and then develop an operations technology system plan to prioritise and resolve these issues.Monitor external technology changes and be a source of continuous innovation, facilitating speed to and in market and competitive advantage.Leverage technology to drive innovation in the business.Develop technology employee capabilities in problem‑solving methodologies, data analytics, Lean, SAFe, change management and business relationship management.Demonstrate the ability to develop a strategic workforce plan and establish a model of record that incorporates headcount forecasts, capacity assumptions, and demand drivers to support accurate resource planning and decision‑making.Understand current best practices and emerging technologies in software applications (mobile, SaaS), security, validated/cGMP compliant systems, infrastructure, cloud, data, advanced analytics, simulation, machine learning and artificial intelligence.Communicate with transparency and influence.QualificationsDoctorate degree and 6 years of Information System and/or manufacturing technology experience OR Master’s degree and 10 years of experience OR Bachelor’s degree and 12 years of experience AND 6 years of managerial experience directly managing people and/or leading teams, projects, programs or directing allocation of resources.10+ years of Information System and/or manufacturing technology experience.Computer Science, Manufacturing Automation or Information System educational background.Technical depth across Information and Operations Technology (IT/OT).Proven experience in strategic planning, value stream mapping, demand management, and execution within a growing organization.Expertise in IT operations management, service management, and reliability engineering.Strong knowledge of advanced technologies: Generative AI, IoT, Cloud, Observability, Data Analytics, Robotic Process Automation, Manufacturing Execution Systems.Demonstrated ability to lead large‑scale technology change and drive user adoption.Excellent stakeholder management and communication skills, including experience engaging with senior stakeholders and executive leadership.Ability to translate Operations’ aspirations for leveraging data and advanced analytics into detailed actions in the laboratory, manufacturing, supply chain, quality, engineering and Technology organizations.Knowledge of system solutions in logistics, transportation, warehousing, inventory control, procurement and purchasing, accounts payable/accounting, process automation and manufacturing execution systems.Experience in complex pharmaceutical or biotech manufacturing environments related to design and utilisation of business and computer systems.Experience resolving issues, designing strategies and implementing solutions for global, multi‑system environments.Experience developing system migration and evolution strategies and translating them into actionable plans.Demonstration of effective coordination of business process and system issues across multiple departments and functions.Experience mentoring, motivating, leading and managing information systems groups of business system analysts and other IT professionals supporting multiple systems and applications.Adaptability, teamwork and decisiveness in rapidly changing/growing business environments.Preferred QualificationsProficiency in Generative AI, IoT, Cloud, Observability, Data Analytics, RPA, MES.Experience leading large‑scale technology change and user adoption.Strong stakeholder management and communication skills with senior stakeholders and executive leadership.Knowledge of system solutions in logistics, transportation, warehousing, inventory control, procurement, accounts payable, process automation and MES.Experience in complex manufacturing, pharmaceutical or biotech industries.Experience developing migration and evolution strategies.Additional InformationDomestic and international travel up to 20% may be required.Salary Range: €100,373.10 - €135,798.90.
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