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Maintenance support specialist

Ashbourne
beBeeMaintenance
Posted: 19 October
Offer description

Job Summary:


We are seeking a highly organized and detail-oriented Maintenance Support Specialist to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our maintenance processes.



Main Responsibilities:



* Printing and issuing maintenance reports and contracts in a timely and efficient manner.

* Assisting with maintenance invoicing, including tracking parts used and contract billing to ensure accuracy and compliance.

* Liaising effectively with Maintenance and Service Managers to support operational flow and optimize maintenance activities.

* Coordinating schedules and information with Engineers and the Parts Department to ensure seamless communication and collaboration.

* Ensuring all maintenance works are pre-booked and confirmed with customers to maintain high levels of customer satisfaction.

* Maintaining and updating maintenance spreadsheets accurately in Excel to inform business decisions.

* Managing returned paperwork, including scanning, uploading to our system, and organized filing to ensure data integrity.

* Responding promptly and professionally to all incoming calls and emails to provide excellent customer service.




About You:



* Comfortable with basic Microsoft Excel and Outlook, with a willingness to learn and adapt to new systems and technologies.

* Confident and possesses an excellent phone manner, able to communicate clearly and professionally with colleagues and customers.

* Highly organized with a keen eye for detail, able to prioritize tasks and manage multiple projects simultaneously.

* Reliable and able to work independently within a team structure, with a strong sense of accountability and responsibility.

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