Job Summary:
We are seeking a highly organized and detail-oriented Maintenance Support Specialist to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our maintenance processes.
Main Responsibilities:
* Printing and issuing maintenance reports and contracts in a timely and efficient manner.
* Assisting with maintenance invoicing, including tracking parts used and contract billing to ensure accuracy and compliance.
* Liaising effectively with Maintenance and Service Managers to support operational flow and optimize maintenance activities.
* Coordinating schedules and information with Engineers and the Parts Department to ensure seamless communication and collaboration.
* Ensuring all maintenance works are pre-booked and confirmed with customers to maintain high levels of customer satisfaction.
* Maintaining and updating maintenance spreadsheets accurately in Excel to inform business decisions.
* Managing returned paperwork, including scanning, uploading to our system, and organized filing to ensure data integrity.
* Responding promptly and professionally to all incoming calls and emails to provide excellent customer service.
About You:
* Comfortable with basic Microsoft Excel and Outlook, with a willingness to learn and adapt to new systems and technologies.
* Confident and possesses an excellent phone manner, able to communicate clearly and professionally with colleagues and customers.
* Highly organized with a keen eye for detail, able to prioritize tasks and manage multiple projects simultaneously.
* Reliable and able to work independently within a team structure, with a strong sense of accountability and responsibility.