We are currently recruiting Front Of House Manager for a 5* Hotel in Galway. Your Role *Ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards *To provide quality service to guests at all times, dealing with all queries and complaints arising in a timely manner *To carry out duties in accordance with statutory, health and safety requirements *Assist with Front Desk activities / guest queries and check in / out of guests *Deal with all payments, ensuring they are balanced and accurate *Assist with the induction, training and supervision of all Team Members *Track and monitor weekly customer feedback and respond as appropriate *Review all Customer Service feedback targets and implement corrective action if / as required *Ensure guest satisfaction standards are maintained by the Reception and all Front of House Team including Porters, Door staff, Night Team etc *To control all costs, including payroll, associated with the Department * Motivate the Team Members towards achieving the Sales targets for Front Office *To liaise with the Revenue and Reservations Manager in maximising Front Office sales *To ensure the brand loyalty targets are achieved in conjunction with Guest Relations Manager The Person *Have minimum 2/3 years previous experience in Front Of House / Front Office Management role, in a leading 4/5 star hotel *Have excellent interpersonal, communication and organisational skills *Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline *Have extensive experience operating and managing Hotsoft PMS *Be experienced with MS Office packages such as Outlook, Word, Excel, etc. *Be very flexible, being prepared to help out the rest of the management Team in a willing and positive manner Why Join ? Be the brand voice of a 5-star icon on Irelands west coast. Collaborate with a passionate team that values innovation, creativity, and excellence. Shape luxury guest experiences that resonate globally. Work in one of the most inspiring hotel environments in the country -where heritage meets modern luxury. Please note, this role is based on-site fulltime at the Hotel and includes evening and weekend work schedules. Candidates require current legal status to live and work in Ireland without restrictions. What we offer: Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discounts Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme To apply please forward current CV in MS Word Format to Skills: Hotel Management Rooms Division Management Guest Relations Front Office Management Reception manager Front of House Benefits: Meal Allowance / Canteen Paid Holidays Parking