**#Hybrid role in D4** This role focuses specifically on leading the Claims function, ensuring end-to-end claims process efficiency, quality, and regulatory compliance. The Claims Team Leader will work closely with the Operations Manager to review claims workflows, identify areas for improvement, and drive best practices across the team.**Specific responsibilities (including but not limited to)** Ensure claims handling is compliant with CPC and all related regulatory requirements. Work with Operations Manager to develop Management Information for monitoring of team performance.**Qualifications/skills** Experience as a Claims Team Leader is essential Experience using manual work trackers and workflow monitoring tools Ability to identify process inefficiencies and propose practical solutionsExperience having structured performance conversations and coaching team members Health Insurance / PMI claims experience highly desirable Client or Project Management experience desirable Experience with training and managing quality in complex multi-client environment Excellent written and verbal communication skills Experience managing Work Force Planning / Optimisation (desirable not essential) Excellent motivational and organisational skills **Experience** Previousclaims role experience as a Claims Team Leader or senior Demonstrated experience leading claims staff, coaching, and supporting technical decision-making Experience analysing claims data, identifying patterns, and responding to operational issuesFamiliarity with claims quality standards and complaint resolution processes Demonstrated strong people management skills **Benefits of working for Sedgwick in Ireland** Health Insurance Scheme PHI – Permanent Health Insurance Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 CF6 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.## Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see
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