We are currently seeking a skilled Service Advisor to join our team at a main car dealer in County Cork. As a Service Advisor, you will be the primary point of contact with customers, providing technical assistance and guiding them through warranty or service processes.
Key Responsibilities:
* Control and manage the front service counter, greeting customers
* Offer excellent customer service from checking in to return of their vehicles
* Be the point of contact for customers booking vehicles for service work
* Resolve customer issues regarding vehicle problems and repair timelines
* Generate documentation relating to customer bookings
* Agree cost and timelines with the customer
* Hand over vehicles to customers and explain any issues relating to the work/future work required
* Invoice and collect payment from customers for services completed
* Maintain accurate customer records and enter data into computer databases
* Maintain accurate recording of stock into and out of systems
* Supply accurate and detailed parts quotations
* Manage aftersales administration, including processing of warranty claims when required
Required Skills and Qualifications:
* 1+ years previous experience in a similar role
* Possess strong organisational skills and an ability to structure workload efficiently
* A full and clean driving license is required