At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire - and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOUDescription The RCC Payment Support Team is seeking a new Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce environment. The role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods.Responsibilities Interaction with external payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasingProcessing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliationLiaison and key support role for internal partners such as Sales, Sales Support & Finance on daily operational issues, customer concerns and resolutionsAs this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required Minimum Qualifications Fluency in English and TurkishStrong communication skills, a team player, customer focused and an ability to maintain a professional attitudeCustomer focusedAbility to work in an information sensitive environmentExcellent telephone manner, interpersonal and communication skillsHighly motivated and organised with the ability to manage tight deadlinesAbility to use discretion and work on own initiativeTeam player and an ability to work in a changing, challenging environmentHigh level of accuracy and attention to detailPreferred Qualifications RCC process knowledge preferred but not requiredKnowledge of SAP and RCC tools is an advantageExposure to MS Excel is an advantage Submit CV