We have an exciting opportunity for a part-time Reservations Agent to join our team here at the 4* Royal Marine Hotel in Dun Laoghaire.
Job Summary The Reservation Agent is responsible for managing reservations, providing exceptional customer service and handling VIP and special requests.
This role involves ensuring efficient booking processes and maintaining high standards of guest satisfaction.
Work Schedule: Saturdays only, 9:00 AM - 5:30 PM.
Key Responsibilities Handle all reservation enquiries efficiently via phone, email and online booking systems, ensuring a smooth check-in exceeding our customers' expectations.
Develop a strong relationship with all clients, ensuring that all aspects of their booking are handled with care and attention.
Provide exceptional customer service, addressing customers' inquiries a prompt, efficient and professional manner.
Manage VIP reservations and special requests, ensuring personalised service for high-profile guests.
Work closely with other departments, such as sales and front desk, to ensure seamless guest experiences and that the guests' expectations are exceeded in all areas of the hotel.
Make every call into a sale, passing on new business leads to the Sales team.
Experience And Qualifications Proven experience in a hotel reservations role.
Fluency in English, both written and oral.
Strong communication and customer service skills.
Experience with hotel reservations systems such as Opera/Hotsoft is essential, along with a commitment to detail and accuracy.
Excellent organisational abilities.
A friendly, positive can-do attitude.
Strong IT skills.
Detail-oriented, proactive and able to handle high-pressure situations with ease.
Benefits Opportunities for career development Employee discounts on hotel stays and services Complimentary Health Club and Pool Membership Discounted Spa treatments & Products Complimentary Golf in Druids Heath Meals during shifts & Healthy Snacks Free parking and Bike to work scheme Achievers of the Month and of the Year Employee Referral Bonus To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
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