Do You Have a Passion for All Things Motor??
Bolands Mercedes-Benz are currently seeking a customer focused, professionalService Advisorto join our fast-paced dealership here in Wexford.
The candidate will be the primary point of contact for our customer's service requirements and the main liaison with the workshop team.
The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.
The responsibilities of a Service Advisor include but are not limited to: Meeting and greeting customers in a friendly and courteous manner throughout the day.
Booking vehicles into the technical workshop.
Liaising with the technical workshop to keep track of the vehicles progress and ensuring the vehicle is ready at the promised time.
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
Adopting a sales approach regarding upsell.
Maintaining good housekeeping standards and orderly administration of your work.
The Person: ?
Effective communication and interpersonal skills ?
Excellent IT skills ?
Ability to work independently and as a part of a team ?
Highly organised with a keen attention to detail and high standards ?
A genuine passion for cars and the motor industry The Benefits: 1.20 days annual leave (working week = Mon-Fri) 2.Achievable bonus schemes 3.Extra educational opportunities 4.Excellent career progression opportunities 5.Branded training 6.Opportunity to join our Company Pension This role is remunerated by way of extremely generous salary and large profit-sharing scheme combined with a commitment to training, career development and progression into more senior roles.
If you feel you have the right attributes, then we would love to hear from you!
Please apply with your CV to be considered for this role.
Skills: Service Advisor Experience Customer Service Retail Experience