Overview
Infrastructure Engineer role at Global Payments Inc. Description: As an Infrastructure Operations Engineer, you will be a key member of the team responsible for the day-to-day stability, scalability, and security of our high-availability environments. You’ll work across Linux (mainly) and Windows systems, on-premises but mainly in the cloud, supporting the platforms that enable thousands of businesses to accept payments online. This is a hands-on role focused on delivering reliable infrastructure operations and continuous service improvement.
Responsibilities
* Operate and maintain cloud and on-premises infrastructure that supports multiple Global Payments platforms.
* Perform system administration and troubleshooting for Linux and Windows environments.
* Participate in incident response, root cause analysis, and problem resolution.
* Carry out patching, lifecycle management, and routine maintenance tasks.
* Execute changes, upgrades, and deployments with a focus on stability and compliance.
* Collaborate with Platform Engineering to test and adopt new technologies.
* Follow operational processes (Change, Incident, Problem, and Service Management).
* Participate in an on-call rota to provide 24/7 support for critical systems.
* Contribute to documentation, knowledge sharing, operational handovers and process improvements.
Required Skills & Experience
* Strong experience in Linux system administration (Windows exposure a plus).
* Practical experience supporting infrastructure in production environments (GCP/AWS/Azure).
* Familiarity with Infrastructure as Code tools (Terraform, Ansible).
* Solid troubleshooting and problem-solving skills.
* Experience with patching, lifecycle management, and monitoring.
Preferred Skills & Technologies
* Scripting (Python, Bash, PowerShell).
* Cloud platforms: GCP, Azure, AWS.
* Containers: Kubernetes, Docker.
* CI/CD exposure: Git, Jenkins.
* Experience working in regulated or PCI-compliant environments.
* Understanding of ITIL processes and service management.
Key Competencies & Qualities
* Strong customer focus with awareness of operational impact.
* Clear communication and teamwork skills.
* Analytical mindset with a proactive approach to problem-solving.
* Passion for automation, efficiency, and continuous improvement.
* Self-motivated, reliable, and adaptable in a fast-paced environment.
Why Join Us?
* Work with cutting-edge technologies in a mission-critical environment.
* Be part of a global team driving innovation in digital payments.
* Opportunities for professional growth and career development.
* Collaborative and inclusive workplace culture.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Financial Services and IT Services and IT Consulting
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