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Job Title: Assistant Manager - Retail & Customer Service
? Location: Tramore, Co. Waterford
? Salary: €40,000 -50,000 (Depending on Experience)
? Hours: 45 hours/week, 5 days out of 7 (including approx. 1 weekend/month)
? Shifts: Mostly daytime - 9am-6pm, 10am-7pm, 12pm-9pm
About the Role
We're currently hiring for an Assistant Manager to join a well-established, fast-paced retail gaming environment in Tramore. You'll be joining a team that is part of a broader tech and product-driven company operating multiple brands within the Irish gaming sector.
In this role, you'll support the Club Manager with daily operations, lead a small on-the-ground team, and deliver excellent customer service. While industry experience is not required, this role is ideal for candidates coming from a strong retail or hospitality background-such as Assistant Managers from supermarkets, discount retailers, phone stores, or hotels.
Key Responsibilities
Support the Manager in the smooth day-to-day running of the venue
Deliver 5-star customer service and ensure customer queries are handled professionally
Promote clear and consistent communication between team and management
Recruit, motivate, and retain team members
Embrace new initiatives and contribute to operational improvements
Handle basic club administration and ensure policy compliance
Drive customer satisfaction while ensuring responsible engagement with services
What You'll Need
Minimum 2 years' experience in an Assistant Manager role (retail or hospitality)
Strong organisational and planning skills
Excellent communication (verbal and written)
Comfortable using Microsoft Office tools and quick to learn in-house systems
Ability to coach and support team members on the job
Calm, professional approach to challenges or customer concerns
Flexible, team-focused attitude with a hands-on approach
What's On Offer
€40,000 - 50,000 salary (depending on experience)
Supportive and experienced management team
Long-standing, stable business with 40+ years in operation
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