Night Manager Position
We are seeking a dedicated and experienced Night Manager to join our team.
About the Role
The ideal candidate will have a strong sense of responsibility, a passion for delivering exceptional service, and excellent communication skills.
This is a full-time position reporting directly to the General Manager. The successful candidate will work from 11pm to 7:30am, Monday to Sunday.
The key responsibilities of the Night Manager will include:
* Ensuring fire and health & safety procedures are followed during the night.
* Delivering exceptional customer service to ensure every guest experience meets the highest standards of care, professionalism, and friendliness.
* Building solid relationships with each department to promote teamwork and enhance communication across the business.
* Assisting the F&B team to serve late drinks and set up for the breakfast shift.
* Providing efficient room service for guests.
* Completing night audit, printing night reports, and cashing up the night bar till.
* Managing the lobby and entrance during the night.
* Ensuring public areas are cleaned and left ready for business the following day.
To be considered for this role, you should have:
* At least 12-18 months' experience in a similar role.
* A proven ability to deal with challenging situations in a professional but firm manner.
* Confidence in making decisions on the spot and managing changing priorities.
* Knowledge of front office & food & beverage systems.
* Excellent communication skills, capable of engaging confidently with guests to ensure a welcoming and enjoyable experience.
Benefits of working with us include:
* Training & Development to support your career progression.
* Access to Employee Assistant Service.
* Free car parking.
* Staff meals.
* Annual staff parties and recognition days.
Our hotel takes great care to ensure that every guest feels valued and appreciated during their stay.
The Glasshouse Hotel is an equal opportunities employer and all applicants must have a valid work permit.
Key Responsibilities
Ensure compliance with fire and health & safety procedures.
Deliver exceptional customer service.
Build relationships with each department.
Assist the F&B team.
Provide efficient room service.
Complete night audit and manage the lobby.