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Client:
Location:
Dublin, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ac1bc2e40465
Job Views:
2
Posted:
27.04.2025
Expiry Date:
11.06.2025
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Job Description:
Purpose of the Role
The Service Support Administrator will serve as a key interface with customers, supporting all aspects of equipment servicing processes. They will work in a team environment with the Service Engineering Team and report to the Service Support Manager. The role requires excellent customer focus, both externally and internally. The position is based in Dublin, with team members also in Belfast and Manchester.
Key Duties and Responsibilities
This list provides the main duties and responsibilities, not an exhaustive catalog.
* Serve as the first point of contact for customers, exceeding expectations.
* Manage customer relations proactively.
* Respond professionally and promptly to a high volume of calls/emails.
* Coordinate scheduling of service jobs, including breakdowns and maintenance visits.
* Book equipment repairs and communicate progress to customers.
* Coordinate manufacturer repairs, including obtaining RMA and issuing purchase orders.
* Record and analyze customer satisfaction feedback.
* Support customer site visits as needed.
* Provide timely and professional quotations for repairs, callouts, and spare parts.
* Manage invoicing and resolve invoice queries promptly.
* Process sales orders for spare parts and purchase from suppliers.
* Support service contract management, including quotations, renewals, setup, and scheduling.
* Assist in the Sales Tender Process with service inputs.
* Work collaboratively across offices in Dublin, Belfast, and Manchester.
* Contribute positively to the team environment.
* Partner with Service Engineering to provide admin support.
* Participate in Service Department meetings and process improvement projects.
* Perform other duties as assigned.
The role requires ongoing learning and adaptation to changing needs, with periodic review and updates to responsibilities.
Requirements:
* At least 2 years of experience in Service Support or Customer Care, preferably in medical devices or healthcare.
* Third-level qualification is advantageous but not mandatory.
* Strong customer orientation and excellent communication skills.
* Results-driven with the ability to meet commitments.
* Team player with flexibility.
* Attention to detail and good analytical skills.
* Organized with the ability to prioritize in a busy environment.
* Proficient in Microsoft Office; familiarity with ERP systems like SAP, Microsoft Dynamics, Navision, Service Max, or Salesforce is a plus.
* Energetic, proactive, and capable of working independently.
* Flexible to adapt to changing situations.
This is a hybrid role, with initial on-site work in Dublin, and the possibility for remote work if needed due to circumstances like the COVID-19 pandemic.
The Company
Cardiac Services, part of Uniphar Medtech, has been a leader since 1968 in supplying and supporting diagnostic and measurement equipment across Ireland and the UK, focusing on ICU, Coronary Care, theatre, and maternity. The business includes divisions specializing in pre-hospital and hospital equipment, with a focus on critical care areas.
Uniphar Medtech is committed to equality and diversity and is an equal opportunities employer.
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