Exciting Opportunity at: G4S Secure Solutions Ireland
Position: National Control Centre Operator (Releif Cover)
Location: Ballymount/Hybrid
Basic Pay: €15.41 per hour
Your Role
The National Control Centre Operator will be responsible for ensuring the efficient and effective scheduling & headcount management of staff within a designated portfolio, providing excellent customer service to both internal and external stakeholders.
This role is central to ensuring smooth project delivery and alignment with G4S Secure Solutions Ireland's commitment to operational excellence, client satisfaction, and continuous improvement.
Key Areas of Responsibility
* Scheduling and Planning:
* Develop and maintain accurate and up-to-date schedules for all staff.
* Ensure 100% coverage of all contracted and temporary hours.
* Manage, in conjunction with key account manager, holiday planning and absence management processes.
* Proactively address unplanned absences and last-minute scheduling changes.
* Administrative Support:
* Utilize scheduling databases to maintain accurate information.
* Generate timely and accurate reports.
* Collaborate with the wider Operations Team to ensure schedule alignment with operational requirements.
* Customer Service:
* Respond to workforce inquiries regarding schedules and work assignments.
* Make outbound calls to fill last-minute shifts or address scheduling issues.
* Ensure compliance with internal, external, and legal regulations.
* Teamwork and Collaboration:
* Foster strong working relationships with colleagues across different departments.
* Share best practices and contribute to a positive team culture.
* Undertake additional tasks as required to support business objectives.
About You
* Strong organizational and planning skills.
* Excellent attention to detail and accuracy.
* Proficiency in relevant scheduling and administrative software desirable but training will be provided.
* Strong communication and interpersonal skills.
* Ability to work under pressure and meet tight deadlines.
* Flexibility to work evenings and weekends as required.
* A customer-focused approach.
G4S Secure Solutions Ireland is proud to be an equal opportunity employer, fostering a diverse and inclusive workplace for all.
If a suitable match is found our talent acquisition team will be in touch to discuss further.