Collections Specialist - Temporary FTE Contracts - Manilla
Pasig Ortigas CTR-PO Box# 1200 to 1299, Philippines | Posted on 12/06/2025
* City: Pasig Ortigas CTR-PO Box# 1200 to 1299
* Province: National Capital Region (Manila)
* Country: Philippines
* Postal Code: 1652
Job Description
Job Opportunity: B2B Collections Specialist (Contract Role – Pasig, Manila)
Location: Pasig, Manila
Type: Temporary Full-Time Employment (Contract)
We are currently seeking a driven and detail-oriented B2B Collections Specialist to join a global organization through a leading recruitment agency. This is a contract position based in Pasig, Manila, ideal for someone with a passion for customer service and a proactive approach to accounts receivable.
Key Responsibilities:
* Proactively follow up with clients via phone and email regarding overdue invoices.
* Manage and resolve customer disputes through to completion.
* Ensure all collection activities comply with internal controls and processes.
* Respond to customer and internal queries in a timely and professional manner.
* Escalate unresolved debt issues to account and line managers as necessary.
* Collaborate closely with Order Management, Customer Service, Sales, and Cash Application teams to resolve disputes and queries efficiently.
* Provide general support on matters such as refunds, payment forms, discrepancies, tax forms, and statements of account.
* Maintain accurate and updated customer contact records.
* Document customer status through account notes and reviews.
* Support global Credit and Collections team with knowledge sharing and process alignment.
* Perform ad hoc administrative tasks related to collections as required.
Requirements
What We're Looking For:
* Minimum 1 year of experience in a B2B collections or accounts receivable environment.
* Strong verbal and written English communication skills.
* Excellent problem-solving abilities and a strong sense of ownership.
* High attention to detail and a results-driven attitude.
* Proven ability to manage multiple tasks and meet deadlines.
* Working knowledge of Microsoft Office (Excel proficiency preferred).
* Experience with platforms like Salesforce or HighRadius is a strong plus.
If you're ready to take on a challenging yet rewarding role in an international environment, apply now to be considered for this exciting opportunity.
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