Durty Nelly's Bar and Restaurant, a vibrant and beloved establishment, is seeking a highly organized and dynamic Operations Manager to oversee daily operations, ensure exceptional customer experiences, and drive operational efficiency. The Shift Manager will play a critical role in maintaining the restaurant's reputation for quality service, lively atmosphere, and operational excellence.Key Responsibilities:Team Leadership and Supervision: Delegate tasks, assign shifts, and motivate staff to maintain high performance; conduct briefings at the start of each shift and provide real-time coaching.Operational Management: Oversee front-of-house and back-of-house activities, including opening/closing procedures, cash handling, and point-of-sale systems; ensure efficient flow of service from bar to tables.Customer Service Excellence: Greet guests, handle complaints, and resolve issues promptly to uphold a welcoming atmosphere; monitor service speed and quality to meet company standards.Inventory and Compliance: Manage bar and kitchen stock levels, conduct inventory checks, and order supplies as needed; enforce alcohol service laws, food safety protocols, and sanitation guidelines.Sales and Performance: Promote specials, upselling opportunities, and loyalty programs to boost revenue; track shift metrics like sales, waste, and labor costs for reporting to upper management.Job Types: Full-time, PermanentPay: From €30,000.00 per yearBenefits:Bike to work schemeEmployee discountWork Location: In person