This Supervisor role is a pivotal, customer facing role within the company. The principal responsibility of this position isto ensure the smooth running of the Box Office, while also supporting the Box Office Manager with key projects andsupervising the Box Office Sales Team. Responsibilities and Duties include but are not limited to:
* To provide the front-line service and process ticket sales and refunds for personal and telephone callers to UCH,ensuring that they are dealt with in an efficient, courteous and effective manner.
* To assist customers with general enquiries about facilities, events and activities, to be familiar with allinformation pertaining to current and future performances.
* To support the Box Office Manager with day-to-day Box Office functions including group/sports and socialbookings, reporting and issuing of Agency Tickets as requested.
* To support the Box Office Manager in unlocking new sports and social/group bookings for key events across theUCH programme.
* Assist with uploading event information to Ticketsolve and ensuring that all information is correct and accurate.
* Overseeing the status of reservations and converting them to confirmed bookings.
* All usual box office cashier duties, including daily cash reconciliation.
* To always maintain customer records on the ticketing system ensuring all historical and current data is correct andentered according to policy.
* Supervise the Box Office Sales Team, in the absence of the Box Office Manager.
* Support new Box Office Sales Team members with training and knowledge sharing.
* Supporting the Box Office Manager with any other projects that may arise overtime
Due to the nature of the role from time to time you may need to work outside your “office hours” and flexibility isimportant including weekends. Applicants must be available to work across the period of 15th December 2025 - 11th January 2026 inclusive. Applicants are invited to send a CV and cover letter to: Marie Healy, Administration Manager, University Concert Hall, University of Limerick. Please highlight that the position you would like to apply for is that of: Box Office Sales Supervisor Tel: +353 61 213304 E-Mail: Marie.healy@uch.ie
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