Role Accountabilities Responsibilities Sales & Activity Management: Flexibility to work across all Personal Lines departments securing renewals, processing amendments, cross selling and up selling across all product lines.Good negotiation and sales skillsManage renewals, client retention in line with targets and complianceEnsuring all aspects of Mid-Term Alterations, Renewals, Accounts entry, claims liaison, correspondence are completedEnsuring all files are up to date on RelayCustomer Relationship Management: Manage clients across depts.
handling renewals, MTA's and queries in relation to Personal Lines productsTake personal responsibility for delivering the highest level of accuracy and quality in your workDeal with all requests internal / external in a timely and efficient mannerTeam Collaboration:Build great relationships across all teams within Arachas working collaboratively to deliver on team targets and objectives Compliance:Ensuring all compliance standards are met during all processesRequirements: APA RequiredCIP preferredExperience working in a fast-paced environmentKnowledge of Relay an advantageExcellent organisational skills, ability to prioritise, manage, multi task and execute daily tasksExcellent communication and interpersonal skills with the ability to deal with internal and external customersExcellent attention to detailAbility to solve problemsAbility to work in a dynamic team environmentBe open to change and fast pace environmentPerform ad-hoc duties as requiredPerson Specification: Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.The ability to prioritize workloads and adapt to unforeseen eventsA good degree of personal organization and a structured approach to time and resource managementCommitment to their own professional developmentWorking always with the customer first approach in line with Arachas Culture
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