Position title: TRAVEL CLAIMS ASSESSORHybrid role (Tuesday and Thursday onsite) in Dublin 4, Merrion HallPermanent roleGreat progression opportunities in the insurance sectorThorough training is provided for customer service agents who have no prior experience in travel insuranceKey rolesTo manage and assess Travel Claims to ensure that professional service is provided in compliance with Client and Regulatory requirements.Specific responsibilities (including but not limited to)The role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants.On-going management of the "Work Action" Log in order to identify and prioritise own workloadAssessment of Travel Claims, in accordance with:CPC/FSA GuidelinesClient Policy Wordings / Technical RequirementsSLAsEnsure for own allocated claims that files & claim records are maintained in a professional, and accurate mannerAccurate and timely processing of any claim paymentsPerformance of role in accordance with own Claims Handling LicenceTimely referral to Team Leader where decision falls outside of personal Claims LicenceIdentification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate ColleagueAll Complaints to be referred to Team Leader immediately upon receiptClear communication within Team and with ClaimantProvide support to Team Leader in the technical development of colleagues (as required)Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvementsQualifications/skillsPrevious customer service experience required, ideally phone + email experienceGood knowledge of Travel Insurance Products and Policy Wordings (Preferred)Good knowledge of the Claim Life Cycle (Preferred)Good analytical and numeracy skillsExcellent attention to detail with a focus on accuracyIT Literate with good knowledge of Word, Excel and NotesExcellent communication and interpersonal skillsAble to work independently and demonstrate personal initiative & innovationBenefits of working for Sedgwick in IrelandBike to Work SchemeTax Saver Travel SchemeDiscounted onsite Gym Membership (Dublin 4)Discounted onsite Montessori (Dublin 4)EAP – Employee Assistance ProgrammeLife CoverPHI – Permanent Health InsuranceExams & Professional Membership FeesProfessional and personal development opportunities