Responsibilities
Greeting all customers on the counter, offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to sale.
Providing a personalised consultative approach to all customers, ensuring that you’re offering additional beauty services such as the Trinny London Match2Me experience and appointments where possible.
Demonstrating and recommending products to achieve desired looks and address individual concerns.
Conducting pre‑booked customer make‑up appointments.
Meeting and exceeding sales targets by actively promoting and selling makeup and skincare products.
Upselling and cross‑selling related beauty and skincare items to maximise sales opportunities.
Collaborating with the team to achieve overall sales goals.
Ensuring the makeup section is well‑organised, clean, and visually appealing.
Implementing and maintaining attractive displays to highlight featured products and promotions.
Keeping makeup tools and workstations clean and sanitised to meet health and safety standards.
Qualifications
Experience in a retail position, ideally within beauty or cosmetics.
Passion for makeup and skincare.
Experience with customer relationship management and data capture targets.
Adaptability and confidence in an ever‑changing, fast‑paced and high‑pressured environment.
Positive and can‑do attitude.
Motivation and comfort working towards and exceeding targets and KPIs.
Punctuality and flexibility to work retail hours, including bank holidays and weekends.
Personable with a customer‑centric mindset.
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