Join and Build Your Future in InsuranceAre you ready for a career transformation or seeking a new challenge in the thriving insurance industry? Gallivan Murphy Insurance Brokers ) is currently hiring and training aspiring professionals to become qualified Customer Service Insurance Representatives, with progression opportunities in Sales or Renewal Account Handler Roles. Upon qualification, you'll have access to substantial opportunities for career advancement and personal growth within our company.About Us is proudly rooted in the scenic town of Killarney, County Kerry. Established in 1989, the company continues to experience strong growth and nationwide expansion. Guided by co-founders Denis Murphy and Simon Gallivan, our culture is defined by integrity, professionalism, and a deep commitment to investing in people whilst delivering excellence in service to our clients.Now employing over 300 dedicated professionals across Ireland, our team is rapidly expanding—with significant growth plans extending into 2025 and beyond. This momentum is driven by our strategic partnership with Assured Partners, one of the largest and fastest-growing brokerage firms globally.Your RoleAs a Customer Service Representative, you will work directly with existing, new, and prospective clients, providing expert guidance and support.Eligibility CriteriaCandidates must meet at least one of the following academic qualifications:A minimum of 280 Leaving Certificate points, including a pass in English and Maths at Ordinary or Higher LevelOrA Level 7 or higher degree (or equivalent)In accordance with Central Bank guidelines, successful candidates may be required to complete relevant Insurance Institute examinations which are fully Company funded by GMIB to obtain professional certification. All coursework and assessments are conducted in English, so strong written and verbal proficiency is essential.Ideal Candidate Profile and Core ResponsibilitiesWe're looking for individuals who are:Dedicated to achieving professional insurance qualifications through study and trainingHighly motivated, solution-focused, and proactiveConfident communicators, particularly over the phoneSkilled in delivering outstanding customer serviceExperienced in proactive sales and negotiation techniquesAble to identify and act on cross-selling and upselling opportunitiesStrong in relationship-building and business developmentComfortable working both independently and within a teamHighly organized with strong attention to detail and time managementFlexible and capable of making real-time decisionsProficient in Microsoft Office and general IT systemsAdvising clients on general insurance products and policy optionsDelivering exceptional service to maintain and grow client relationshipsEmployee BenefitsCompetitive salary structurePerformance-related bonuses and incentivesSupportive, team-oriented work environmentGenerous annual leave entitlementStaff discounts on insurance productsProfessional development and education supportSocial events, team-building activities, and off-site outingsCentral Killarney location with convenient parkingHybrid/remote work options available after initial trainingJob Types:Full-time, PermanentPay:€26,500.00-€37,500.00 per yearAdditional pay:Bonus (Monthly and Quarterly) – relevant on progression to our Renewals or New Business teamsBenefits:Bike to work schemeCompany eventsEmployee discountWork from homeAbility to commute/relocate:Killarney: reliably commute or plan to relocate before starting work (required)Education:Leaving Certificate (required)Experience:Customer service: 1 year (Preferred)Work Location: In personExpected start date: 01/10/2025Job Types: Full-time, PermanentPay: €26,500.00-€37,500.00 per yearBenefits:Bike to work schemeCompany eventsEmployee discountWellness programWork from homeLanguage:English (preferred)Work Location: In person