6 month contract | Hybrid | Multinational Tech Company
Our client is looking for a Quality Program Manager to join their Global Quality team, to drive accountability for operational excellence, quality metrics, continuous improvement and lead the implementation of the quality systems at scale within a global network of vendors.
The ideal candidate would be a passionate problem solver who is comfortable operating in ambiguity, a strong communicator who is skilled at chance management, and a strategic thinker with strong analytical and problem-solving skills.
Key Responsibilities:
- Define program goals, objectives and scope, ensuring alignment with the organizations overarching strategy.
- Manage and coordinate multiple project teams to ensure their works aligns with program goals.
- Proactively identify and mitigate potential risks, and effecitvely manage issues during program execution.
- Mantain clear and consistent communication regarding program status, progress, and issues with stakeholders at all levels.
- Track key performance indicators (KPIs) to measure program success and identify areas for enhancement.
- Drive ongoing efforts to optimize program processes, reduce costs, and enhance overall performance.
- Design, develop and refine internal and external processes and systems to foster operational excellence and scalability, while influencing cross functional teams on best practices.
- Champion change initiatives, clearly communicate progress to internal and external stakeholders, integrate feedback to adjust plans and collaborate effectively across diverse teams.
- Independantly and effectively manage multiple responsibilities simultaneously, prioritize tasks, and meet deadlines efficiently.
Minimum Requirements:
- 5+ years of proven Project/Program Management experience leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences.
- 5+years experience with Excel and leveraging data visualization tools.
- Experience building relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals.
- Experience with a rapidly-changing environment with a goal-oriented approach.
- Experience with customer support tools and accountability frameworks