Community Engagement Specialist
Job Summary:
The Community Engagement Specialist will play a key role in supporting the Digital Community and Customer Success teams. This individual will be responsible for enhancing the user experience, developing enablement resources, and fostering community growth.
Key Responsibilities:
* Source feedback on unresolved discussion threads from subject matter experts to ensure timely and informative responses.
* Review and update existing content, identifying gaps and opportunities for improvement.
* Collaborate with the Customer Intelligence team to measure the effectiveness of community areas and content.
* Optimize member access and utilization of the platform through direct contact and development of enablement resources and user tips.
* Draft and proofread various content formats, including blog posts, webinar invitations, and scripts.
* Edit and upload video content.
* Upload regular and ad hoc reports and content to the community site.
* Promote and facilitate live community events.
* Enhance the user experience and interface of the community site.
* Conduct competitive landscape analysis.
* Coordinate the Community Champion program.
* Work with data analysts to improve reporting mechanisms.
* Support the Digital Community Manager on strategic projects and reporting.
Requirements:
* Excellent communication skills and a customer-focused mindset.
* Familiarity with online marketing, communities, and analytics is preferred.
* Ability to analyze trends and adapt strategies for continuous improvement.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates. A valid work permit in the UK is required. Current students studying in college are encouraged to apply.